A sewage backup is an emergency: it spreads quickly, contaminates everything it touches and gets worse every time a fixture is used.
Call (866) 417-0220Why it happens in New York City
Blocked house trap
The running trap near the front wall of many older buildings catches debris and is a frequent backup point.
Combined sewer surcharge
Cloudbursts fill combined sewers and push water back up into the lowest drains, as seen during the remnants of Hurricane Ida in 2021.
Root-damaged clay connection
Street tree roots enter older clay house sewers under the sidewalk.
Shared building stacks
In multi-family buildings, a clog in a shared stack can surface in the lowest unit.
Signs to watch for
- Dirty water rising in a basement floor drain
- Sewage in a tub or shower when a toilet is flushed
- Several drains gurgling or slow at once
- Water coming out of the main cleanout
- Sewer odor in the lowest level of the home
Emergency, or can it wait?
Call right away if…
- Sewage in living space
- Backup affecting all drains
- Backup during a storm that keeps rising
Usually OK to schedule if…
- A single slow drain with no sewage
- Occasional gurgling with normal flow
What New York City homeowners can check first
- Does it happen in dry weather or only during heavy rain?
- Is the house trap cleanout accessible in the basement?
- Are other units in the building affected?
- Is there a backwater valve on your sewer line?

How our plumbers fix it
- Open the cleanout to locate whether the blockage is inside or outside the house.
- Clear the main line with a cable machine or jetter.
- Run a sewer camera to find roots, breaks or sags.
- Check for a missing or failed backwater valve if backups follow storms.
Sewer Backup in New York City: questions
Can the city help if my basement floods with sewage during a storm?
If the public sewer caused it, you can report it to 311 and the Department of Environmental Protection. Damage claims and insurance depend on circumstances and your policy.
Does a backwater valve stop storm backups in NYC?
A properly installed backwater valve stops sewage from flowing back into your building when the public sewer is surcharged. Installation should be done by a licensed plumber with the required filings.
Why does sewage come up in my basement floor drain?
The basement floor drain is the lowest opening, so it’s the first place water appears when the house sewer or public sewer is blocked.
Next steps
National guide: Sewer Backup · Plumbing in New York City

