A sewage backup is an emergency: it spreads quickly, contaminates everything it touches and gets worse every time a fixture is used.
Call (866) 417-0220Why it happens in Washington
Combined sewer surcharge
Older neighborhoods drain to combined sewers that can back up during intense storms.
Root intrusion
Street tree roots enter older clay laterals.
Basement fixtures below street level
Basement apartments are the lowest point, so backups surface there first.
Ejector pump failure
Basement apartments that rely on an ejector pump can back up if the pump fails or loses power.
Signs to watch for
- Dirty water rising in a basement floor drain
- Sewage in a tub or shower when a toilet is flushed
- Several drains gurgling or slow at once
- Water coming out of the main cleanout
- Sewer odor in the lowest level of the home
Emergency, or can it wait?
Call right away if…
- Sewage in living space
- Backup affecting all drains
- Backup during a storm that keeps rising
Usually OK to schedule if…
- A single slow drain with no sewage
- Occasional gurgling with normal flow
What Washington homeowners can check first
- Dry weather or storm-only?
- Is your front cleanout holding water?
- Do you have a backwater valve?
- Is the ejector pump alarm sounding?
- Is the front cleanout full?
- Did it start during a storm?

How our plumbers fix it
- Open the cleanout to locate whether the blockage is inside or outside the house.
- Clear the main line with a cable machine or jetter.
- Run a sewer camera to find roots, breaks or sags.
- Check for a missing or failed backwater valve if backups follow storms.
Sewer Backup in Washington: questions
Does DC Water help with sewer backups?
Report backups to DC Water. If the cause is in the public sewer, DC Water addresses it; private lateral repairs are generally the owner’s.
Can a backwater valve protect my English basement?
Yes, a correctly installed backwater valve blocks reverse flow from the public sewer.
Why does my basement floor drain smell after storms?
Surcharged sewers can push water and gas back toward the lowest drains; check traps and consider a backwater valve.
What should I do if my DC basement apartment backs up?
Stop using water upstairs, keep people away from sewage, check the ejector pump if there is one, and call a plumber to clear the line.
Next steps
National guide: Sewer Backup · Plumbing in Washington · Sewer Backup in Baltimore

